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Posts: 1
Registered: ‎11-26-2020

Xbox game pass code not received

I still haven't received the Xbox game pass 3-month membership code I purchased on Nov 24. The system says "We have emailed you instructions on how to redeem your item", however, I checked my mailbox (including the junk folder), and there was nothing from BestBuy. 


Please advise.





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Registered: ‎10-19-2017

Re: Xbox game pass code not received

Hey there, Brian,


Welcome to our Best Buy forum community! Having a three-month membership should be a time of excitement, so it makes so sad to learn you never received the code. That said, I'm glad you said something so that we can see what we can do to help you out!


It was smart of you to check your Junk folder when you weren't seeing the code in your Inbox, as sometimes our emails can end up there by mistake. While I'm sad that you didn't find it there, I look forward to the chance to assist you with this. I see that you send us a Private Message with more details. I'll respond there shortly for us to take care of this for you!



Elle|Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-29-2016

Re: Xbox game pass code not received