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Posts: 2
Registered: ‎03-13-2013

Xbox game pass code not received; no email, no info in account


I just bougt this on 22 November 2020

Microsoft - Xbox Game Pass Ultimate 3 Month Membership [Digital]

and I see my credit card has been charged


and it has been hours but I did not even receive a single email for my order; and my account shows nothing in the digital library. I am not able to check on the order and purchase status because I was not given any order number. 


I tried live chat and they insisted I must call a number to check. But I cannot do that because I am not in the US.

For some reason, the live chat staff says he is unable to deal with digital library issues, am unable to forward my request for a check, and not able to provie an email address to contact someone who could help.


I hope someone can help me soon...

Posts: 5,535
Topics: 181
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Registered: ‎08-21-2017

Re: Xbox game pass code not received; no email, no info in account

Welcome, rapister,


Thank you for stopping by our community forums. Digital codes are a great way to get access to what you need without having to wait for shipping. I appreciate you taking the time to write to us about this purchase and would be glad to see how I can help.


I'd like to start off by looking at your order and will need a few more details. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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