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Posts: 1
Registered: ‎04-11-2019

Xbox controller

I accidentally broke an Xbox One controller (Phantom Black) that I bought a couple of months ago and now it has a broken piece and I was wondering if my two year warranty would cover it
Posts: 2,235
Topics: 29
Kudos: 125
Solutions: 116
Registered: ‎10-19-2017

Re: Xbox controller

Hello, Poncho910,


Welcome to the forums!


I appreciate you taking the time to write us about your Xbox One controller. It’s definitely a bummer to learn that it broke. My son would have a whole cow anytime his would break. I’ve learned to know how important it is to have a protection plan. I’m happy to take a look and see which Geek Squad Protection Plan (GSP) is on your controller. However, I am going to need some more details from you.


Will you please send me a private message (PM) with the date of purchase, your full name, address, phone number, and e-mail attached to your account? To send a private message please click on the button at the bottom of my post across from my name. You may also contact your local store for more information. I look forward to hearing from you.


Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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