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Registered: ‎05-03-2021
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Xbox Game Pass Code Not Received

Hello, I recently purchased a digital code for one month of Xbox Game Pass from BestBuy. However, I did not receive an email with the redemption code. I have checked my inbox, spam, junk folders and rechecked them multiple times. It is nowhere to be found. I have already reached out to customer support once. They told me they would resend the email with the code and was told I would receive said email within the next 2 hours. 2 hours came and went and still no email received. It has been well over 24 hours since my original purchase and I feel as if I have wasted $15. I've already spent more time and energy on this than it is worth. Thanks to anyone that can help me.

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Registered: ‎11-29-2016

Re: Xbox Game Pass Code Not Received

Good afternoon, MarkWilG,


Welcome to our forums!  Purchasing an Xbox Game Pass membership digitally is usually a great way to get your membership started as soon as possible, so it’s disappointing to hear there seems to be a delay with the delivery of your code.  With that said, you’ve certainly come to the right place for help, and I’m hopeful you’ll be able to receive your code soon.


If you haven’t done so yet, I’d recommend checking out our Game Codes-Read Me First floated post, as it provides a step-by-step process to get in touch with our Gaming Support team.  Simply follow the steps outlined in this post to send them your information, and I’m optimistic they’ll be able to track down your code, and get it sent to you in no time.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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