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Posts: 2
Registered: ‎04-02-2020

Xbox Elite Controller Series 2

When I bought this controller online, it had an FST-00008 model number. On the order details screen after completing the purchase, the model number magically changed to FST-00001. I paid for the 00008, so do I just need to cancel this order? Why are you advertising one product and then switching it on people after purchase?

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Posts: 1,032
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Registered: ‎11-30-2015

Re: Xbox Elite Controller Series 2

Hello, Dabs_MHz,

Welcome to the Best Buy Forums. Thanks for making your first post. I apologize for the delay in response during these wild times.

While we do our best to keep information on our website accurate, occasionally, there may be errors or a vendor may update listing information after information on a product has been available on our website. You can find more information on this in the terms and conditions of our website. Based on what you've described, that may be what you're seeing.

Do you know if the SKU number is showing up the same on the website as it is on your order?

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-02-2020

Re: Xbox Elite Controller Series 2

Don't know. I returned it since posting the original message. I have the previous version of elite controller that works fine, so I'll just stick with it. If I end up purchasing the elite 2 again, I'll be sure to order it from someone else.

 

Best, 

Former Customer