Gaming Support

[wward]

So I received my Gold Edition digital code, and although it worked, it did not contain the Pre Order bonus items. When will I be receiving the code for those items?

[AndrewB-BBY Social Media Specialist]

Hi there, wward,

Welcome back to our community forums and thank you for writing to us regarding this pre-order bonus. I hope you're enjoying Battlefield 2042, I'm sure you're eager to get these bonus items added to your game. I'd be glad to give you some details on how to get assistance with this.

We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform

Message Body: Include...

• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.