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Posts: 1
Registered: ‎01-03-2022
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XBox and Playstation Gift Cards not Activated

Hello, I ordered two physical gifts online as chrsitmas gifts for my nephews, when they went to use them they both were reported as not being activated by the retailer (Bestbuy).

One was for xbox and One was for playstation. Is there a way to still activate the cards?


Thanks, James

Posts: 174
Topics: 3
Kudos: 31
Solutions: 22
Registered: ‎10-19-2020

Re: XBox and Playstation Gift Cards not Activated

Hey there, James!


Thanks so much for taking the time to reach out about this, and welcome to our online platform! I'm sorry to hear that your gift cards didn't get activated properly. It's possible that the employee in the store scanned the wrong barcode. From my years in the store, I can confirm it's easy to do. I'd be happy to look into this and see what I can do! To get started, could I please have you reach out to me directly via Private Message and verify your full name, phone number and email address? Then, we can dive in and check this out.


I look forward to hearing back from you!


Caleb H|Social Media Specialist | Best Buy® Corporate
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