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Posts: 6
Registered: ‎04-24-2019

Wrong game version sent

I ordered Doom Eternal Deluxe for PC and received the standard version. I accidentally used the key before realizing, what can I do?
Posts: 5,028
Topics: 55
Kudos: 398
Solutions: 308
Registered: ‎11-29-2016

Re: Wrong game version sent

Good afternoon, tcruz2994,


Welcome back to our Support Forums.  My apologies for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days.


I’m sorry to hear there seems to have been an issue with the copy of DOOM Eternal you ordered with us, however, I was able to use the information you’ve provided upon joining our forums, and I’m happy to see our phone support teams were able to resolve this issue. 


If this isn’t the case, or if you have any other questions or concerns, don’t hesitate to visit our Support Forums again.


All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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