07-26-2019 07:28 PM
Solved! Go to Solution.
07-26-2019 07:33 PM
07-27-2019 09:37 AM
07-30-2019 04:18 PM
07-31-2019 12:52 PM
We're not ignoring any posts, we're just extremely backlogged currently and trying to get to every post as soon as we can.
All pre-order bonus emails for this title have been sent out, so if you've checked your junk/spam folders and with Gmail, your Promotions folder, and don't have an email with your code, please follow our floated post "Game Codes - Read Me First" found here.
This a process we've had in place for some time when these issues occur.
07-31-2019 01:33 PM
I wonder if the issue is that I preordered before the bonus was announced, and my order wasn't updated afterwards to include it.
I had a lot of issues with this last year. If I preordered before the bonus was listed, I'd have to submit a request for it. If I preordered after the bonus was listed, I don't recall running into any issues.
08-01-2019 04:51 PM
I definitely understand being extremely backlogged, and I hope you're all able to get your heads above water soon.
What's a reasonable expectation for turnaround time? I sent a message with all that information that was read a little over 48 hours ago, but I haven't gotten a response yet.