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Valued Member
Posts: 56
Registered: ‎04-04-2016
Accepted Solution

Wolfenstein Youngblood Preorder DLC

Hello, I was just delivered my copy of Wolfenstein Youngblood Deluxe Edition today for PS4 but have not received the code for the Legacy Pack preorder dlc. Is there a delay in sending those codes out or is there an issue where no one else has received them yet? Thank you.
Valued Member
Posts: 56
Registered: ‎04-04-2016

Re: Wolfenstein Youngblood Preorder DLC

Here is a description of the preorder dlc from the product page on Best Buy.com for reference:

Pre-order now to receive the Legacy Pack and unlock outfits and weapons used by BJ Blazkowicz, including:
- New Colossus Jacket power suit skin
- BJ's Army power suit skin
- Old Blood Pipe
- Old Blood Knife
- WW2 Weapon Skin Set, for all ranged weapons
New Member
Posts: 2
Registered: ‎07-26-2019

Re: Wolfenstein Youngblood Preorder DLC

I was very dissolved also the staff was very rude i just want the game with what i paid for
Member
Posts: 12
Registered: ‎05-21-2015

Re: Wolfenstein Youngblood Preorder DLC

I haven’t gotten mine either. I believe protocol is to wait 48 hours before submitting a request to support, but the team here is terrific about taking care of this sort of thing once they have the codes in-hand.
Member
Posts: 20
Registered: ‎12-23-2014

Re: Wolfenstein Youngblood Preorder DLC

Count me as well. I never received any email from Best Buy for a pre-order code even though I pre-ordered the game.
Member
Posts: 20
Registered: ‎12-23-2014

Re: Wolfenstein Youngblood Preorder DLC

Support, can we get some assistance here? It's been a few days now.
Valued Member
Posts: 56
Registered: ‎04-04-2016

Re: Wolfenstein Youngblood Preorder DLC

It appears like support is simply ignoring this issue and this thread because they’ve been answering other people’s questions on this board since the time I’ve posted and even others who have posted after me... we just want the preorder dlc that we were supposed to receive which was clearly listed on the product’s page.
Posts: 7,864
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Registered: ‎10-10-2012

Re: Wolfenstein Youngblood Preorder DLC

Hey everyone,

 

We're not ignoring any posts, we're just extremely backlogged currently and trying to get to every post as soon as we can.

 

All  pre-order bonus emails for this title have been sent out, so if you've checked your junk/spam folders and with Gmail, your Promotions folder, and don't have an email with your code, please follow our floated post "Game Codes - Read Me First" found here.  

 

This a process we've had in place for some time when these issues occur.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 12
Registered: ‎05-21-2015

Re: Wolfenstein Youngblood Preorder DLC

I wonder if the issue is that I preordered before the bonus was announced, and my order wasn't updated afterwards to include it.

 

I had a lot of issues with this last year.  If I preordered before the bonus was listed, I'd have to submit a request for it.  If I preordered after the bonus was listed, I don't recall running into any issues.

Member
Posts: 12
Registered: ‎05-21-2015

Re: Wolfenstein Youngblood Preorder DLC

I definitely understand being extremely backlogged, and I hope you're all able to get your heads above water soon.

 

What's a reasonable expectation for turnaround time?  I sent a message with all that information that was read a little over 48 hours ago, but I haven't gotten a response yet.