Gaming Support

[madmeagen336]

Has anyone received their copy? Release date was today and mine still hasn’t shipped

[Bobby-BBY Social Media Specialist]

Good Afternoon, madmeagen336.

Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you feeling after awaiting the shipment of your recent order and wanting to learn when you can expect that. I would be happy to look further into this with you. Please feel free to send me a private message with your full name, phone number, email address, and order number.

Kindest regards,

[Jstngamer88]

Mine hasn't shipped either. What is going on?

[madmeagen336]

It’s on back order. Same thing happened with the Forspoken steelbook, they had a fulfillment issue on their end which resulted in it shipping a week after launch date. I’m assuming the same thing is gonna happen we’ll get our copy within a week’s time

[Joe_Fongul]

It's already March 10th. It would nice if an update can be provided regarding the availability of the game to the people that ordered it ahead of time.

[madmeagen336]

I just went ahead and canceled mine Thursday and bought a regular edition. Received a message from an associate Monday saying they still had no ETA and that was the last I heard. Figured after waiting a full week they probably weren’t gonna get it in anyway and someone on the supply chain goofed pretty hard, since apparently all retailers had the same issue of not getting steelbook copies sent

[LisaF-BBY Social Media Specialist]

Hi, Joe,

Welcome back to our online community.

We appreciate you reaching out about your order. I place a lot of orders, so I understand the frustration of having a delayed pre order. I would be happy to look into your order. To begin, please send a Private Message including your full name, email address, phone number, and order number. To send a Private Message click the blue button next to my signature below.  

Please know, my normal schedule is Tuesday through Saturday. If you do not receive an immediate response, I will be happy to get back to you when I return to the office on Tuesday.  

Cordially,