12-12-2020 03:00 AM
From the announcement in the front page:
Welcome to our Best Buy Community Forums. Due to high incoming post volume, our current response time is 7-8 days. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S pre-orders will be available
I would consider this information to be accurate as it came from Best Buy corporate themselves.