03-22-2019 04:02 PM
Thanks for posting with us again!
I'm sure that you are anxious to receive your code and get your extra game content! In most cases, Pre-Order Bonus Codes will arrive within 48 hours of a game being shipped or picked up. Please be sure to check any junk, spam, or promotions folders that might be in place through your email service, and to add BestBuyInfo@emailinfo.BestBuy.com to your safe senders list. If you do not receive the code after that time, please check out or Game Codes - Read Me First post for help with the next steps that are available to you.
03-31-2019 09:25 AM
The system gives me an error that says I have sent the maximum number of private messages allowed at this time, which I haven't sent any recently
04-01-2019 10:30 AM
Thank you for reaching out and letting us know about this. Often, this issue will resolve itself after an hour. Were you able to get this message sent in?
04-02-2019 09:05 AM
04-06-2019 12:13 PM
Hey there, S-T-R-I-P-E-S,
Thanks for writing back to us on the Best Buy forums! Web browsers store temporary copies of the Web pages you visit in what's referred to as the "browser cache" to save processing time and make the browsing experience smoother. Sometimes an old or incomplete copy of a page gets saved to your cache and prevents you from doing what you want to do on the Web. Clearing the browser cache will often straighten things out.
Let me know if you're still having hiccups after this has been completed!