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Posts: 4
Registered: ‎10-22-2010
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Where is my Elden Ring CE?

I pre-ordered Elden Ring Collector's Edition on November 4th 2021.  The game was released on the 25th of February.  I showed up to my Best Buy store to pick it up and was told "it's being unloaded in the back".  Later that day, I received a message stating that 'this item has been delayed. We're working to get to you within the next few days'.  This also includes the Steelbook pre-order.

I cannot get a straight answer from anyone.  At one point, someone told me that the order won't be fulfilled.  I was fortunate to secure this CE via pre-order the day it was announced.  I had one other oppotunity to get this CE from Gamestop but because I was told, 'it's in the back', I held off.  Now, these editions are sold out everywhere and I have no clue if and when mine is arriving.  Even if I opted for a standard edition, I won't get the Steelbook which was an incentive for me to get it through Best Buy.

As for the employee who lied about the CE being in the back, I talked to some 'manager' who stared at me blankly and dismissed my concerns.

Please help.



Posts: 72
Topics: 4
Kudos: 23
Solutions: 5
Registered: ‎11-08-2021

Re: Where is my Elden Ring CE?

Hey, Acadius.


Thank you for being a valuable part of our Community Forums! I understand how confusing getting those different answers about your order must be. I would certainly be hoping for some answers as well. I'd be more than happy to look into this.


To get started, please send me a private message by clicking on the blue button next to my signature. Please include your full name, phone number, and email address. If you have your order number, feel free to include that too. Thanks!




April|Social Media Specialist | Best Buy® Corporate
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