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Posts: 1
Registered: ‎01-08-2018

Where do I enter in a verification code?

Good Evening, 


I purchased a couple 3 month Xbox Live code on black friday for my son for Christmas.  He's just now attempting to redeem them and I don't see them in the digital download library nor do I have codes in my email.  What I do have are a couple emails from Bestbuy that state I need to enter in a verification code in order to access the download.  My question is where do I enter in the verification codes?  This is a bit frustrating that I'm unable to access digital products that I purchased!  Any assistants is appreciated!

Posts: 5,142
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Registered: ‎07-27-2015

Re: Where do I enter in a verification code?

Hi TyroneByrd –


Welcome to the forums and thanks for posting. I’m sure your son is excited to get online and start playing, so it’s disappointing to hear you’re having trouble locating your code. That said, I’ll be happy to advise you here.


If the link in the verification email is not directing you to a page to enter your verification code it means you’ve already been verified, and your separate digital code email should have already been sent. If you’re already checked any spam or promotions folders you have and are still unable to locate your email please send me a private message with the order number from your purchase, and the email address you registered to receive your code at. You can message me by selecting the blue button in my signature.


Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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