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Member
Posts: 20
Registered: ‎03-30-2015

Werewolf The Apocalypse

I ordered Werewolf The Apocalypse for PS5 and thought it was supposed come with The Exiled One DLC as a pre-order bonus.  I never received the code for this - was I mistaken or should I send a message about it?

 

Thanks!

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Posts: 6,430
Topics: 218
Kudos: 504
Solutions: 326
Registered: ‎08-21-2017

Re: Werewolf The Apocalypse

Welcome back, hypodrmage,

 

Thank you for taking the time to stop by our community forums again. As a fellow gamer, I know that getting some extra content can be one of the many great benefits of pre-ordering. I'd be happy to help you check on this to see if I can provide some additional details.

 

If a bonus is added after your pre-order has been placed that should automatically be added when your order is shipped. After doing some searching, it looks like this bonus was only available on select editions through select retailers. While we do sell this game, this DLC was not included with a pre-order. For more details I would recommend contacting the publisher directly on which retailers offered this promotion.

 

 

I hope I was able to answer your question! Please don't hesitate to let me know if I can assist you with anything else.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 20
Registered: ‎03-30-2015

Re: Werewolf The Apocalypse

Hello Andrew,

 

Thanks for looking into it, even though BB didn't offer teh DLC based on your research, your response greatly appreciated.  

 

Thanks!

Posts: 6,430
Topics: 218
Kudos: 504
Solutions: 326
Registered: ‎08-21-2017

Re: Werewolf The Apocalypse

Absolutely, hypodrmage!

 

I'm glad I could help clear this up for you to make sure you weren't missing anything from your order.

 

Thanks again for stopping by and have a great week!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-11-2021

Re: Werewolf The Apocalypse

I also saw that the site said a code was offered with preorder and never received it. It was listed in the original pictures before when preorders were still available. Not sure of what it was called but I did my research and only bought from Bestbuy after I saw it was included.
Posts: 6,430
Topics: 218
Kudos: 504
Solutions: 326
Registered: ‎08-21-2017

Re: Werewolf The Apocalypse

Hi there, Brandon55-5,

 

Thank you for checking in on this promotion. After doing some additional searching, I've been unable to verify that this game included a code with a pre-order. 

 

We try to be as accurate as possible with the information we present on our website. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. You can learn more here.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-11-2021

Re: Werewolf The Apocalypse

Great. It gives me a reason to not preorder games from your company in the future. If you can’t guarantee the product descriptions are accurate I don’t know anyone that would trust they are going to receive the item you say you are selling. Buying online is all about trust and you can’t very well hope to be trusted if you can’t even guarantee people will receive the advertised products.