Gaming Support

[Renetr03]

I preordered Watchdogs Legion for PS5, but have not received my $10 preorder bonus. It has been past 20 days and the points have not been added to my account.

[peanutonline]

Same for me, ordered 11/22, received 11/25, points posted already for 11/23 purchase but no 500 points bonus.

[Kemosahbe]

I have this issue as well, I PM’d a Best Buy representative on these forums but haven’t yet received a response or points. Support through the Best Buy website was unwilling to help.

[Kira_Ryu]

They said did not qualify due to sell. Any rate missing mine as well

[Kira_Ryu]

How about the 500 points preorder are you guys fixing this. I preorder and never got my 500 points

[Kira_Ryu]

I was told that they are not going issuse 500 points if you bought it on sell even though it was preorder and listed as 500 points bonus. I still have not got mine only run around to be told latter nope since you got it on sell

[youdunknownam]

Same

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, everyone,

Thank you for your continued interaction with this post, and I appreciate you all reaching out to us for assistance regarding the Get $10 in Rewards offer for Watch Dogs: Legion.

With the game releasing over 20 days ago, qualifying pre-orders should have received the bonus 500 points in the My Best Buy™ account linked to the order.  If you’ve not yet received your points, I’ll ask that you send myself, or another forum moderator (anyone with a username ending in “-BBY”) a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

I know a lot of you have already sent this information our way, so please know we’ll be answering these messages in the order they’re received, and I’ll thank you all in advance for your patience while we work to review these orders as quickly as possible.  This will be our final response on the matter, and I’ll be locking this thread from any new replies. 

Thank you,

[SeanM-BBY Retired: Social Media Specialist]

Hey all,

One more update!  We’ve received word from our internal support teams regarding these bonus $10 in rewards, and it sounds like the PS5 version of Watch Dogs: Legion should be the only version still impacted at this time.  I understand we’ll be implementing a fix for all impacted orders soon, so we’ll no longer need you to send us your private information going forward.

Thanks everyone!

[ckc4043]

Missing $10 Certificate from Watch Dogs: Legion Standard Edition - PlayStation PS5

I preordered this game on November 23 and this game is released on November 24. I picked up this game on November 27 but I still haven’t received my $10 reward certificate until now. It is so bad. Can you help me check the status ? I have my order number .