03-22-2019 06:28 AM
03-22-2019 08:08 AM
That's interesting. I have never had a problem with a digital game purchase ever since I purchased Assassins Creed Black Flag back in 2014
My last one was Anthem.
And I know a lot of people who have also received code after code after code.
I like the digital purchase as all i have to do is paste in the code and wait for it to finish installing.
03-22-2019 10:45 AM
Purchasing a digital code for a game or a movie is my favorite way to shop. I’m a fan of not waiting and enjoying instantly, we appreciate the time you’ve taken to join our community to express your concerns regarding our ordering process for digital content. I’d be happy to shed some further light on this for you.
All orders placed on BestBuy.com do undergo a checks and balance kind of process called verification. This process includes double checking a variety of information noted on your order. A couple examples would be like billing address matches what your financial institution has on hand or that your order adheres to our Term & Conditions. We strive to fulfill orders promptly, however, sometimes things outside of our control may prevent that from happening. I apologize if you had personally made a purchase recently that wasn’t fulfilled as expected. We sincerely appreciate your feedback.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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