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Posts: 1
Registered: ‎03-20-2020

Waiting for download code

I purchased a digital video game over 8 hours ago, and still have not received an email containing the download code. Can someone in customer support assist me in resolving this issue, please?
Posts: 5,795
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Registered: ‎08-21-2017

Re: Waiting for download code

Good afternoon, Lreis,


Thank you for stopping by our community forum. I've switched over to mainly digital games in the last few years and would be happy to help you check on this. I'll need a couple more details so I can take a closer look at this order.

Can you please send me a message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.


AndrewB|Social Media Specialist | Best Buy® Corporate
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