09-21-2020 03:17 PM
There was supposed to be a pre-order bonus with this game called "Edge Totally Awesome Pack". Is the code for that bonus included in the package or was it supposed to be emailed seperately?
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09-23-2020 01:06 PM
We appreciate you choosing Best Buy for this purchase. It is always nice when pre-orders include a bonus, and we want you to receive what you qualified for! In this case, all physical versions of this title had the pre-order bonus code inside the box. If this was a digital copy, the bonus content is sent via email. We do receive reports this type of email may filter to a Spam or Promotional folder, so we would encourage you to check there.
If further support is required for the digital version, we'd be happy to research the situation. Please send the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
We will then be able to investigate why you may not have received your code, or why the one you received did not work, and get back to you as quickly as possible.
Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.