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Valued Member
Posts: 73
Registered: ‎03-10-2018

Vampire: The Masquerade - Swansong pre-order bonus

I pre-ordered Vampire: The Masquerade - Swansong and haven't received the pre-order bonus DLC. I even messaged Gaming-BBY inbox and haven't gotten anything back. I don't know why I have to keep chasing down pre-order codes!

Posts: 86
Topics: 4
Kudos: 26
Solutions: 8
Registered: ‎11-08-2021

Re: Vampire: The Masquerade - Swansong pre-order bonus

Hello, jim269us, 

 

Thanks for reaching out to us on Best Buy Forums. Placing a pre-order should be exciting, especially when bonus content is included. I would be happy to see how I might be able to assist. To begin, please send a private message via the blue button to the right of my name below. Please include your full name, phone number, and email address along with the order number or customer service PIN from your receipt (if you have it).

 

Regards,

 

Phoenix|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 73
Registered: ‎03-10-2018

Re: Vampire: The Masquerade - Swansong pre-order bonus

It keeps saying "You have reached the limit for number of private messages that you can send for now. Please try again later."

Valued Member
Posts: 73
Registered: ‎03-10-2018

Re: Vampire: The Masquerade - Swansong pre-order bonus

Still waiting for this and now I haven't gotten the pre order bonus for Capcom Fighting Collection what is going on!

Social Media Specialist
Posts: 56
Registered: ‎10-12-2021

Re: Vampire: The Masquerade - Swansong pre-order bonus

Hello, 

 

I hope you are having a great day today. Thank you for taking the time out of your day to contact us on our Forums. As a gamer myself I know the importance of getting that game as soon as possible so I can understand how you are feeling. I would like to see if I could assist in any way. To get started could you send me a private message by clicking the message button in my signature and sending me your full name, phone number, and email. 

 

Thanks, 

J.Ezra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!