Gaming Support

[Hellopop]

I ordered two Valorant gift cards and 24 hours later they still haven’t arrived

[SeanM-BBY Retired: Social Media Specialist · Accepted solution]

Good afternoon, Hellopop,

Welcome to our forums! Generally speaking, your digital items should be available to you shortly after your order has been processed, so it’s disappointing to hear you’re not seeing them in your inbox or digital library just yet.

If you’ve not received any sort of order confirmation regarding the Valorant cards you’re referring to from us at this time, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to get started, I’ll ask that you send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number(s)

As you can imagine, we’ll want to keep this private information out of the public view of our Support Forums, so be sure to send this to me using the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,