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Posts: 8
Registered: ‎09-16-2013

Unable to redeem digital downloads

Bought digital VC. Doesn’t work.
Posts: 5,781
Topics: 93
Kudos: 327
Solutions: 275
Registered: ‎11-30-2015

Re: Unable to redeem digital downloads

Hello Dzey,


Thanks for sharing that you’re having some issues downloading one of your digital purchases. I understand how frustrating that can be. We sincerely appreciated your patience as you had waited for our reply.


Can you please share if you’re still having an issue with redeeming your copy of NBA 2K19 450,000 VC? Using the limited details you shared with us upon joining our community I can see you might’ve given our support teams a call about this. Was Xbox able to help you further, or help rule out some of things that could be causing the issues present? We’d be happy to see how we might be able to assist you further with some troubleshooting advice if you are still in need of help. We look forward to your reply.



Mariah|Social Media Specialist | Best Buy® Corporate
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