Gaming Support

[Vanullla_Ace]

My son has received two Steam gift cards as a Christmas present, however none of them are able to activate. I suspect, that they might have not been activated. 

Both cards have been bought at a brick and mortar-store (Best Buy, Owings Mills, Baltimore), and I saw an earlier answer recommending going back to the store and try and solve the case here. However, we live in Denmark, Europe, so it would be a long trip just to make some gift cards work.

What can we do, to make the gift cards work as intended?

Best

Jesper

[Ravi-BBY Social Media Specialist]

Hi there, Vanullla_Ace,

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community.

I can certainly understand wanting support on your Gift Cards. I would be happy to look into this closer and assist where possible.

To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number or Customer Service PIN from your receipt.