Add Product

Search Results:

New Member
Posts: 1
Registered: ‎09-29-2019

Unable to pre load from pre order

So I purchased breakpoint on the 25th for pre order and apparently I will be sent the code on release? Every other site and time I’ve received code to download so when on release I could play. Seems inpatient to complain but the site says preload is available. With work and family having the game already downloaded means I’m able to play my 1 hour I get anyway. Any help? I’ve called and the helpline told me that I would get it on release.
New Member
Posts: 1
Registered: ‎09-30-2019

Re: Unable to pre load from pre order

Same here. No code yet until October 1. Wanted preorder so I could load ahead, and use left over data cap from this month. Hope someone’s reading these too
Posts: 1,747
Topics: 48
Kudos: 227
Solutions: 86
Registered: ‎10-19-2017

Re: Unable to pre load from pre order

Greetings, Max5,


Welcome to the Best Buy forum community! With other obligations at work and home, I know how hard it is to make time for fun. While perhaps not the answer you were hoping for, I’ll be glad to clarify expectations for pre-ordered digital download games.


At this time, it’s my understanding that when pre-ordering digital games, the agent you spoke to on the phone is correct. Codes should be sent out at game release and not before. It looks like the Ultimate Edition of Tom Clancy’s Ghost Recon Breakpoint released on October 1 and the Standard Edition should be released on October 4. If you ordered the Ultimate Edition and you’re not seeing your code, please let me know so I can look into your order further. Otherwise, if you purchased the Standard Edition, we appreciate your patience in this time leading up to release and I would recommend keeping an eye on your email for further updates.


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!