09-29-2019 11:10 AM
10-02-2019 03:18 PM
Welcome to the Best Buy forum community! With other obligations at work and home, I know how hard it is to make time for fun. While perhaps not the answer you were hoping for, I’ll be glad to clarify expectations for pre-ordered digital download games.
At this time, it’s my understanding that when pre-ordering digital games, the agent you spoke to on the phone is correct. Codes should be sent out at game release and not before. It looks like the Ultimate Edition of Tom Clancy’s Ghost Recon Breakpoint released on October 1 and the Standard Edition should be released on October 4. If you ordered the Ultimate Edition and you’re not seeing your code, please let me know so I can look into your order further. Otherwise, if you purchased the Standard Edition, we appreciate your patience in this time leading up to release and I would recommend keeping an eye on your email for further updates.