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Posts: 1
Registered: ‎10-18-2022

The code for the Switch Shantae and The Seven Sirens Plush isnt there

Recently purchased a New Game Plush and haven't received a code for download. I know this is a known issue that hasn't been resolved yet.  Just trying to get the download code.

Posts: 2,322
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Registered: ‎07-06-2009

Re: The code for the Switch Shantae and The Seven Sirens Plush isnt there

Hello, tylerb526,

 

Thanks for reaching out. I can understand not getting the free game code with the purchase of the plush, wouldn't be ideal. 

 

As I understand from the past incidents where customers hadn't received the code previously, those should be resolved. I'd be happy to look into this with you though. Can you send me a private message with your full name, phone number, email address, and either your online order number or the Customer Service Pin Number from your store purchase receipt? To send the message, you can use the button in my signature below. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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