12-31-2019 08:56 AM
Good morning, everyone,
Welcome to (or back to) our forums! The Last of Us Part II is easily one of the most anticipated game of 2020, and I’m glad you’ve decided to pre-order your copies with us. I can certainly understand wanting to make sure there aren’t any issues with your pre-orders, and I’ll be happy to help in any way I can.
Regarding the emails you’ve received, please know we’ll be connecting with an internal support to look into these emails further, to make sure there isn’t any confusion regarding your order status, or its release date. With the upcoming New Year’s Day holiday tomorrow, we may not have an update until after the holiday, but as soon as more information is available, we’ll be updating this thread accordingly.
12-31-2019 09:17 AM
Hello there! I received an email around midnight reporting that Cyberpunk 2099 had been delayed (which it hasn't). When I went to look at my Purchase History, it says that:
"We're sorry, we're working on getting it to you soon. If we can't ship it by Jan 29, 2020, we'll let you know and cancel the order."
...but it won't ship by January 29th since it's not scheduled to come out until April 16th. I've heard from at least one other person on another message board that they're seeing the same thing with their preorder.
Will my preorder really be canceled?
12-31-2019 10:39 AM
12-31-2019 11:12 AM
Good news! As it looks like some of you are aware, our internal support teams have figured out the issue, and are currently working to update all affected orders. You may also receive an email letting you know about the work with your order.
I’m optimistic things will go smoothly from here on out, but if you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.
12-31-2019 02:28 PM
Appreciate the response Sean, Just wary as my order still shows as delayed after receiving the update email. I know alot of these things are automated and i will rest easy my order is restored to its regular status. Hope to hear more updates soon. Thanks!