11-14-2018 11:22 PM
I purchased Fallout 76 via digital download today from Bestbuy.com. I waited a bit then finally got the product key. No big deal. Well, when I try to enter it into Steam, it says that it is an invalid code. I hop onto the live chat on the website and speak to someone. He said he will send me a new code right away, which he did. Well, it was the exact same code that I already had...I wait a bit, try it a few times, still nothing. Well, now I go onto chat again, and the guy gives me two options. Wait 24 hours for a new code, or call customer serivce. I call customer serivce and get a VERY unhelpful lady named Irma. She insisted that the code is a valid code and that their "code specialist" (What the heck is that?!) insisted it was valid. I've been on Steam for over 10 years and have never ever had one issue with an invalid code like this. She says that it is because of the influx of downloads for the game. I'm in Alaska, we're behind everyone in timezones. Everyone would have already downloaded the game by now and I HIGHLY doubt that it would say "invalid code" due to it being heavy server traffic....She would not give me a code, even though the guy on the live chat said that they would. She was very rude and would not answer a lot of my questions. I go and call the Elite Plus 24 hour phone line.....phone lines are closed. What is the point of a 24 hour phone line if the lines close? Also - what is the point of purchasing an "instant" download if yhou have to wait over 24 hours for it? If I would have known, I would have just gone to my store and purchased the game. I'm highly considering moving my business over to Newegg.com or some other reliable website.
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11-15-2018 01:18 PM
I just purchased the Fallout 76 Tricentenial edition for digital download. The code given for my purchase does not work on my Steam account after following the Best Buy instructions. I get an 'Invalid Product Code' message on Steam. Please advise and correct.
11-19-2018 05:38 PM
Thanks for bringing this to our attention! The digital code you've all received for your Fallout 76 game should be redeemable through Bethesda's site, so I apologize if our instructions explained otherwise.
If you're still having issues, please follow the instructions below to redeem your code.
1. Go to http://Bethesda.net
2. Log-in or follow the instructions to create a http://Bethesda.net account
3. Enter your code https://account.bethesda.net/en/settings/redeem-code
If you haven’t done so already, download the http://Bethesda.net launcher from http://Bethesda.net
I hope this helps,
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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11-22-2018 12:34 PM
I bought a digital download of Fallout 76 and when I go to the digital library and click instructions it goes to a page that reads file not found. Is there another way to get to the download?