Add Product

Search Results:

Reply
Member
Posts: 20
Registered: ‎07-11-2011

Tales of Vesperia delayed

I’ve just received an email that my copy of Tales of Vesperia was delayed. I’m confused because there’s no signs that the item is out of stock. I did make the order in June I believe so I would like to make sure there’s no glitch going on. Thanks for your help.
Recognized Member
Posts: 169
Registered: ‎02-16-2009

Re: Tales of Vesperia delayed

I haven't received it, but I am set for in-store pickup, If it's not actually there tomorrow, gonna buy it elsewhere and hopefully still get it release day. Waited too long for this!

Recognized Member
Posts: 169
Registered: ‎02-16-2009

Re: Tales of Vesperia delayed

Now my order is no longer saying it'll be ready for pickup Friday. This is the third time in recent memory this has happened to me, Best Buy. Get your act together!
New Member
Posts: 2
Registered: ‎01-11-2019

Preorder Shipping Delay?

Hello,

I received an email just before midnight last night for a game that I preordered back on July 10th, 2018 that there is a shipping delay and if it doesnt ship by February 9th Bsst Buy will cancel the order. The game is Tales of Vesperia Definitive Edition for the PS4. It released today and I took some vacation time for next week in anticipation of playing it.

I'm really disappointed to have received this delay but would greatly appreciate any insight into the issue. I had updated my address for this order (and my other preorders) to make sure that it would be delivered without delay to my residence instead of the 9 day delay shipping to the post office gets. If it's at all possible to tell me if the game ran out of stock, there's a problem with my address, a winter storm impeding pickup, in-house processing error, or anything else, it would be a weight off my mind, especially if there's anything I can do on my end to prevent the same from happening for the much anticipated Kingdom Hearts 3.
New Member
Posts: 7
Registered: ‎10-10-2012

Re: Tales of Vesperia delayed

My order also has been delayed would like to know when I'll get my game.
Recognized Member
Posts: 169
Registered: ‎02-16-2009

Re: Tales of Vesperia delayed

Don't say you can get it release day, then not mean it. That's unacceptable! I'm going to be getting it somewhere else today! I only get 5% off, but at least I'll get it today. Once my Gamers Club Unlocked is gone, I'm done with Best Buy!
New Member
Posts: 7
Registered: ‎10-10-2012

Re: Tales of Vesperia delayed

It is showing shipped for me now hoping to get it Monday or Tuesday. But release day would have been great.
New Member
Posts: 2
Registered: ‎01-11-2019

Re: Preorder Shipping Delay?

Well, it just was changed to shipped! I'm guessing it wasn't an issue on my end but would still like confirmation of this if at all possivle. Thank you if anyone pressed a switch to fix anything!
Posts: 2,847
Topics: 22
Kudos: 293
Solutions: 163
Registered: ‎11-29-2016

Re: Tales of Vesperia delayed

[ Edited ]

Hello all,

 

I appreciate you taking the time to join our Support Forums and share your experience with us. 

 

We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment this delay has caused, and be sure to keep an eye on your inbox and order status page for further updates.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-11-2019

Re: Tales of Vesperia delayed

My husband preordered a copy for me through Best Buy since he has the gamers membership. I was just informed that he got the same issue about the shipping being delayed, and that if the order doesn't ship until February 9th, the order would be canceled. 

This is ridiculous. Today is the day the game releases, only for it to delay shipping time well after the release date. I was very excited for this game, the original 360 was my first Tales of game. I'm very disappointed. Guess I'll be buying myself a copy today if there's not even a guarantee that I'll get this copy from Best Buy alone.