01-10-2019 11:42 PM
01-11-2019 12:07 AM
I haven't received it, but I am set for in-store pickup, If it's not actually there tomorrow, gonna buy it elsewhere and hopefully still get it release day. Waited too long for this!
01-11-2019 08:44 AM
01-11-2019 10:06 AM
01-11-2019 10:33 AM
01-11-2019 10:54 AM - edited 01-11-2019 01:59 PM
I appreciate you taking the time to join our Support Forums and share your experience with us.
We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment this delay has caused, and be sure to keep an eye on your inbox and order status page for further updates.
|SeanM|Social Media Specialist | Best Buy® Corporate|
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01-11-2019 01:18 PM
My husband preordered a copy for me through Best Buy since he has the gamers membership. I was just informed that he got the same issue about the shipping being delayed, and that if the order doesn't ship until February 9th, the order would be canceled.
This is ridiculous. Today is the day the game releases, only for it to delay shipping time well after the release date. I was very excited for this game, the original 360 was my first Tales of game. I'm very disappointed. Guess I'll be buying myself a copy today if there's not even a guarantee that I'll get this copy from Best Buy alone.