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Registered: ‎05-28-2017

Switching preorders (Pokemon: Let's Go, Eevee! Pokeball Plus Bundle)

Hey is there any way to switch pre-orders short of cancelling and reordering? I preordered the original one a while ago, but now that the bundle is up, I'd like to get that instead. However, I paid for it with gift cards (which I no longer have)

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Registered: ‎08-15-2011

Re: Switching preorders (Pokemon: Let's Go, Eevee! Pokeball Plus Bundle)

Hello Thatoneguy,


Thanks for writing in, and thank you too for pre-ordering Pokemon: Let's Go, Eevee! from Best Buy. I'm looking forward to this title as well, and the Pokeball Plus bundle looks like an instant hit. I can understand your interest in switching up your pre-order.


Once an order is placed the products purchased are unable to be modified, so we wouldn’t be able to assist in changing one game to another. You would need to cancel that order, but we can assist you in replacing those gift cards that you no longer have.


If you would like any help in canceling your order, or if you need help replacing gift cards after canceling your order, please send me a private message with your name, email address, and BBY01- order number. We can work with you from there.


Best regards,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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