07-06-2021 02:43 PM
Good afternoon, bka98,
Welcome to our forums! Placing your orders online through our site is a great way to get your products delivered to you in a quick and convenient way, and this is no different with our digital orders. These will generally arrive shortly after your order is processed, so it’s disappointing to hear this process might be taking a bit longer than we’d expect.
I’d like to take a closer look into your order and offer any additional assistance I can, however, I’ll need just a few pieces additional information from you in order to do so. Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so if you could use the blue “Private Message” button in my signature to send me:
As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,