Gaming Support

[emperordogma]

Hello,

I purchased a download code for "Super Smash Bros. All-in-One Fighter Bundle Standard Edition - Nintendo 3DS" on March 10th a birthday present, today when my brother went to redeem the code it wouldn't work. I looked it up, and it appears to be for the Wii U verson of the game, I was wondering if there's a way to exchange it for the appropriate code?

[Allison-BBY Social Media Specialist]

Hello, emperordogma, and welcome to our online community!

Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order.

What a great present to give your brother for his birthday! I'm sure he was excited to redeem this Super Smash Bros. code, and I hate to hear it was for an incorrect version of the game. To clarify, did you accidentally purchase the wrong version, or were you sent the Wii U version of the game in error after purchasing this for Nintendo 3DS?

In order to look closer at this order, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.

All the best,