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Member
Posts: 10
Registered: ‎05-29-2018

Problem with preorder bonus for Xbox version of Street Fighter 30th Anniversary Collection

There is a problem with the codes being sent out for the Ultra Street Fighter IV preorder bonus for the Street Fighter 30th Anniversary Collection Xbox version.

 

The two Street Fighter IV codes send out by Best Buy are for upgrade files--not the actual Street Fighter IV game.Therefore, when you redeem the codes, the game doesn't show up anywhere on the system. Upgrade files are not listed as games.

 

If you go to the Xbox store, you can download the two files, but they won't run because you need the original Street Fighter IV game.

 

One of the files that Best Buy sent is a code that upgrades the original game to the Arcade Edition. The other file upgrades the Arcade Edition to Ultra Street Fighter IV.

 

We need Best Buy to send us a code to download the original Street Fighter IV. Please fix this ASAP, since the Ultra Street Fighter IV bomus was one of the main reasons I decided to buy the game.

Member
Posts: 10
Registered: ‎05-29-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

armorales102, did you receive two codes, or three?
New Member
Posts: 8
Registered: ‎07-17-2011

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I received 2 codes both were for Add-On versions not the full game as advertised 

Member
Posts: 10
Registered: ‎05-29-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

From what I can tell, they also nbeed to send us a third code for the original Street Fighter IV game. Then we can apply the other two upgrade files. I'm not sure if it's a Capcom or Best Buy problem.

New Member
Posts: 8
Registered: ‎07-17-2011

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

That would make a lot of sense, has Microsoft spoken about this yet?

Member
Posts: 10
Registered: ‎05-29-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I was on the phone with Microsoft support for about two hours. They were absolutely no help. They told me the codes were redeemed by another account--which they absolutely weren't. Then they told me to go to the Best Buy store and get them to give me new codes. So, essentially, they were useless. This was before I discovered that we had been sent improper codes.

 

I think we'll probably have to get Best Buy to resolve the problem. I suggest you call Best Buy support or send them an email at customercare@bestbuy.com.

Posts: 5,174
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Registered: ‎07-27-2015

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

[ Edited ]

Good Morning Everyone –

 

It’s concerning to hear some of you are having trouble with the Xbox codes. I’ve escalated this to our gaming merchants, and will update this thread once I hear back with details as to what’s going on with these codes.

 

Additionally, the email address @Bsans1066 mentioned in their post before mine is not a valid or monitored inbox, so you should not be expecting to receive a response to any messages sent there. 

 

Talk to you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎05-29-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

Yikes! That was the email address that telephone customer support told me to contact them at.
New Member
Posts: 5
Registered: ‎02-07-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I didn't get a code at all... On PS4
Posts: 5,174
Topics: 76
Kudos: 433
Blog Posts: 13
Solutions: 450
Registered: ‎07-27-2015

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

[ Edited ]

@Moonboy please see my post on page 4 that’s marked as the solution for instructions on what information to send us if you’ve checked and spam or promotions folders you may have, and are not seeing your code email.

Michael|Social Media Specialist | Best Buy® Corporate
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