Gaming Support

[RoflCopter726]

I have a Nintendo Switch OLED pre-ordered for store pickup on 10/08/21. Unfortunately my local store has suffered damage from a weather event and is closed for the forseable future. I am unable to change my order from store pickup to shipping from my order page, I have contacted both chat support and Best Buy Elite Plus customer support to see if they could do it on their end, but at the time I was told "Currently there is no scheduled release date for the product so we cannot make changes to the order." Am I just out of luck and my order will be canceled since the store is not going to be open any time soon?

[RoflCopter726]

Also, I had asked if they would be able to just send the order to another store I could travel to, and was told the same thing, they were unable to make changes.

[bobberuchi]

I think an issue is that this Switch OLED  is very high demand and X number of resources were allocated to different locations based on pre-orders.  

Getting into the system to change it could mess up shipping as your Switch is already most likely in Transit or is already at your store. Which if they are unable to change it that is what I suspect.

Any idea how long your local store will be closed?

It is just simply dang bad luck that your store was damaged. 

Unfortunately they are sold out so  you cannot simply order another one, and return this one when you get it. Which is also why they cannot get you one from a nearby store because it is already claimed by someone. 

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

Hello, RoflCopter726,

Thanks for reaching out about your order for the Nintendo Switch OLED system. That new console screen is sure to make your gaming experience look great. With that release date quickly approaching, I can understand the concern with how you will be able to receive your Switch with your local store closed. 

Often when one of our stores closes, whether permanently or temporarily, arrangements are made for pre-orders set for that store. I'd be happy to take a look into your order to see if I can find out what may be happening for orders at the store you were to pick it up at. Can you please send me a private message with your name, phone number, email address, and the order number? To send the message, you can simply use the button in my signature below. 

Sincerely,

[RoflCopter726]

Melissa-BBY worked on my issue with the proper channels to see that my order would be sent to an alternate location so I could pick it up.

I will be picking it up today from another store, thanks again for your help Melissa-BBY!

[Melissa-BBY Senior Social Media Specialist]

You're very welcome, RoflCopter726! It was my pleasure to assist with getting your item so that you could pick it up at the alternate location. 

If you should need anything else, please don't hesitate to ask!

Best Wishes,