Gaming Support

[Lob-]

Hello,

I preordered Forspoken during the summer w/ Steelbook bonus and received the game today.  But the Steelbook still has not been shipped out yet despite an email on the 17th telling me it'll be shipped out soon along with the game.

When will this be shipped out?

Thank you

[Caleb-BBY]

Hi Lob-

Thanks for reaching out to us here on the Best Buy Forums! I hate to hear that your steelbook hasn't shipped yet, which I understand could be concerning. I'm happy to take a look into the order and see what we can find out for you. To get started, can you send me a private message that includes your full name, email address, and phone number?

Best Regards,

[steve_temmesfel]

Is there any update on this topic?  I'm in the same boat.  I'm not going to open my copy until my pre order steelbook ships, so that I can return my copy if I don't receive the steelbook.

[Bob_Bobbson]

Mine hasn't shipped either. 

The status has been this since release day:

"We'll let you know when it ships.

Preparing"

[Bob_Bobbson]

Nevermind, mine just updated to "Packaging" and estimates it will be here...Feb 6th.

[Lob-]

Still stuck at:

We'll let you know when it ships.

In Progress

[rlsims]

I'm in the same boat. Still wiaint and hasn't updated at all.

[AlbynAnn-BBY Social Media Specialist]

Hey Steven,

I hope you are having a wonderful day, I am just now getting into the office for the week and I am trying to see what is going on with this steel book for you. However, the phone number and order number that you provided me with is not pulling up an order for you. Can you please look over the information that you provide me to make sure it is correct. Thank you, I look forward to hearing back from you so I can get you more information on what is going on with this steel book.

[Lob-]

Update for others, I received mine today.  Hope the rest get yours soon!

Thank you Caleb for the help and info!