Gaming Support

[slacker2002]

I purchased 2 steam cards for in store pickup.
However, only one was activated.
Looking at the reciept, it appears the same serial number was scanned for both cards.
I need assistance with activating the second card.

[Jack-BBY Social Media Specialist]

Hey there, slacker2002,

Thanks for reaching out and welcome to our forum! Having issues with your new Steam cards is never ideal, so I understand looking for some help.

I recommend visiting your local Best Buy, as they would be best equipped to assist with activating or possibly exchanging the gift card.

[slacker2002]

That's dissappointing Jack.

Litterally the previous 2 posts are about similar issue and have the BBY rep asking for the order information.

Any reason why my situation is different than theirs?

[Jack-BBY Social Media Specialist]

Seeing as this was a store pickup order, the store is typically best equipped to assist with any further activation.

I am more than happy to take a closer look into your order and see what is possible on my end. To start, feel free to send me a private message with your full name, phone number, email and order number.