Gaming Support

[nathantuck]

Hi,

I purchased a $50 Steam Gift Card through your website:

Model: STEAM WALLET CARD - $50
SKU: 6577073

This was delivered to my borther as a  Christmas Present. When he tried to redeem, it has failed. He has been in contact and spoken with Steam and they have advised that Best Buy have not activated the gift card so they are unable to assist and it needs to be raised with yourselves. Can you advise how you could assist me?

I have the order number, and the photo of the gift card from my Brother

Many thanks

Nathan

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, Nathan,

Welcome to our forums!  My brother has been the type to give “experiences” as gifts over the past few years, so I’d be lying if I said I’d rather have a Steam gift card instead.  As great a Christmas gift as it may be, it’s tough to utilize it when it doesn’t seem to be working properly, and I’m sorry to hear that seems to be the case with your card.  All that said, I’ll be happy to assist and hopefully get that card up and running in no time!

In order for me to begin my research, I’ll just need you to send me a private message using the blue “Private Message” button in my signature with:

• Your first and last name
• Your phone number
• Your email address
• Your order number

This should be enough information for me to look into the order further, and hopefully get that Steam gift card activated as soon as possible.  As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,