Gaming Support

[tryggvilhelm]

Hello,

I received a Steam gift card as a gift on Saturday and upon attempting to redeem it within Steam, I am receiving the following error:

The Steam Wallet code you have entered is invalid. Please carefully verify the characters as you re-enter the code.

It would appear that the card did not activate. Please assist with this issue.

[Bill-BBY Senior Social Media Specialist]

Greetings, tryggvilhelm, and welcome to the Best Buy Forum!

I’m a big fan of Steam gift cards, so receiving one that said the code was invalid would certainly be less than stellar.

If you are still needing assistance with this, please send me a private message with your full name, email address, phone number, and order number.  You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Thanks for posting!

[Choaf]

So Best Buy you are saying is not a safe place? Where do you recommend that is safer? 

[tryggvilhelm]

I can't think of a more reputable source, but I've been disappointed with the support from both Steam and Best Buy regarding the issue. It's now going on 13 months and I keep getting passed around to different support teams without a resolution. I bought the gift card for a game that was on sale in April 2020... I understand that complications arise with the pandemic but it doesn't justify the poor customer experience I've had.

I had a similar issue with a gift card I bought for the nintendo switch from Walmart, Walmart referred me to Nintendo and nintendo resolved the issue within 20 minutes on the phone, just asking me to send a picture of the card and receipt. I provided the same information to Steam on three seperate occasions with a indeterminate "please wait for someone to contact you" message over the past 13 months.

It's very frustrating and disappointing.