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Posts: 1
Registered: ‎04-09-2018

Sims 4 File Not Found

I purchased Sims 4 Digital Download, but when I click on the instructions to download in my digital library, it says "File Not Found." How do I download the game?



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Registered: ‎01-09-2017

Re: Sims 4 File Not Found

Greetings brighteyedme,


Welcome to our forums! I can’t even begin to describe how many hours I’ve dedicated to the Sims franchise. I can absolutely imagine the concern of not seeing your code available to you yet and I would be more than happy to address this for you.


In order to review this in greater detail, please send me a private message with your order number and email address. From there I should have enough to get you an update. I’m sorry about any trouble this has caused and I eagerly await to hear from you so I can assist you further!



Javier|Social Media Specialist | Best Buy® Corporate
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