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New Member
Posts: 7
Registered: ‎12-06-2018

Shovel Knight New Game Plush

I saw this show up a couple times in the forum, so I might as well try. I recently purchased Shovel Knight New Game Plush and picked it up at my local best buy. I was not provided a printed receipt but got on my digital receipt it does not show or mention anything about a digital code. I also checked in my email and did not find anything. I am needing help to resolve this matter. Thank you.

Posts: 121
Topics: 2
Kudos: 23
Solutions: 10
Registered: ‎11-24-2021

Re: Shovel Knight New Game Plush

Hello, HedgehogNinja,

 

Thank you for reaching out to us on the Best Buy Forums! I would also be frustrated if I didn't receive my digital code for my game. I would be happy to look into this further for you! Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below.

 

  • Name
  • E-mail Address
  • Phone Number
  • Order Number
Josh|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎12-06-2018

Re: Shovel Knight New Game Plush

Hi Josh,

I have read your reply and have sent the necessary information to your private message. Thank you.
Posts: 121
Topics: 2
Kudos: 23
Solutions: 10
Registered: ‎11-24-2021

Re: Shovel Knight New Game Plush

I did receive your Private Message, and I will continue with you there!

Josh|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎12-06-2018

Re: Shovel Knight New Game Plush

Seems unreasonable and unacceptable that all because I placed the order online to reserve the game in store, I lose out the main reason I purchase this bundle.
After the mybestbuy program "overhaul" I've not been pleased with best buy. This gives me another reason to do my business elsewhere.
Posts: 121
Topics: 2
Kudos: 23
Solutions: 10
Registered: ‎11-24-2021

Re: Shovel Knight New Game Plush

The issue is the way that the publisher issues the digital codes. The code is only printed on the physical receipt at checkout. Since you did not make the purchase in store a receipt was not issued, therefore the code was never generated and issued. I have submitted a refund for you, and your financial institution should reflect the credit on your balance within one full billing cycle.

Josh|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!