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New Member
Posts: 5
Registered: ‎09-17-2016
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Shenmue 3 pre order bonus not received!!!

i didnt get my Shenmue 3 pre order bonus!!!

this is horrible i called best buy digital downloads and they said they dont have the codes yet but it could be a couple days

can any one from best buy please look into this and find out how long

i read on youtube that no one who preorered this game got a pre order code 

such bad business practices 

i always have issues with best buy pre order dlc bonuses

 

https://www.bestbuy.com/site/shenmue-iii-playstation-4/6342250.p?skuId=6342250

Pre-order & purchase to receive: limited edition steelbook; unlocking "blazing kick" advanced technique scroll; a toy capsule (a set of 25 tickets you can exchange for capsule toys); playing token (5000 playing tokens to use in the gambling area) and 3 snake power (to replenish energy during battle)

Regular Member
Posts: 47
Registered: ‎02-07-2019

Re: Shenmue 3 pre order bonus not received!!!

Yep didn't get mine either. They called me and tried telling me that the DLC was on the game and I corrected them telling them that every other retailer lists it as a code that is either emailed to you or printed on your receipt. So Best Buy needs to send us our codes.

New Member
Posts: 2
Registered: ‎11-19-2019

Re: Shenmue 3 pre order bonus not received!!!

Yeah picked up my preorder and didn’t get the preorder codes. It looks like European copies that said day 1 edition have the codes in the case, but i can confirm the US retail copies aren’t day 1 editions and don’t have the codes inside the case.

I was wondering how Best Buy distributes the codes but it seems like no one got it only the steelbook.
New Member
Posts: 5
Registered: ‎09-17-2016

Re: Shenmue 3 pre order bonus not received!!!

Hopefully they get back to me they specifically said that they didn’t have the code yet to distribute and that they were waiting to get them and then they were going to send emails to everybody who purchased a copy fingers crossed we hear something soon
New Member
Posts: 5
Registered: ‎09-17-2016

Re: Shenmue 3 pre order bonus not received!!!

Hey bodhikamikazi Yes I noticed all the European copies actually came with an insert inside the game case that had the DL code but the American copy such as Gamestop and Best Buy have to be printed on the receipt or emailed to customers
Posts: 3,428
Topics: 27
Kudos: 345
Solutions: 207
Registered: ‎11-29-2016

Re: Shenmue 3 pre order bonus not received!!!

Good afternoon, everyone,

 

I’m glad you’ve all pre-ordered your copies of Shenmue III with us, and I hope you’ve been enjoying the game thus far!

 

I can certainly understand wanting to make sure you're not missing out on any pre-order bonus content, and I appreciate you sharing this feedback with us.  I’ve received word from our internal support teams regarding these codes, and I understand they should be sent to our customers soon, and we expect them all to be delivered by the end of the day tomorrow, at the latest. If this changes, or any additional information becomes available, I'll be updating this thread accordingly.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 3,428
Topics: 27
Kudos: 345
Solutions: 207
Registered: ‎11-29-2016

Re: Shenmue 3 pre order bonus not received!!!

Hello, all,

 

I come with good news!  It sounds like the pre-order bonus codes have started being sent out, and you should expect to receive your code within the next five minutes.  It’s not uncommon for these emails to filter to a spam or promotions folder, so if you’re not seeing your code by tomorrow, please follow the steps outlined in our Game Codes-Read Me First floated post, and our Gaming Support team should be able to track down any codes associated with your order.

 

Happy gaming,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎09-17-2016

Re: Shenmue 3 pre order bonus not received!!!

Thank you I just got my code in my email I appreciate you getting in touch at least you guys kept your word and I really appreciate that thanks again and have a great week
New Member
Posts: 2
Registered: ‎11-19-2019

Re: Shenmue 3 pre order bonus not received!!!

Just got mine as well. Thanks for keeping contact. It’s greatly appreciated 👍👍
Member
Posts: 18
Registered: ‎01-25-2019

Re: Shenmue 3 pre order bonus not received!!!

I didn’t receive my code yet