Gaming Support

[Riskfan]

I recently bought a shante and the seven sirens new game plush. When i got home and looked at my recipt, i saw no game code, and the cashier never asked me for my email address, so i cannont get it through there. Any advice on how to fix this?

[AndrewB-BBY Social Media Specialist]

Hi there, Riskfan,

Thank you for taking the time to reach out to us here on our community forums. It's always great to get a bonus with a purchase, especially if it's a whole video games! I'm sure you are eager to receive this code, I'd be glad to help you check on this purchase to see how I can best assist you in getting this sorted out.

Generally, these codes will be emailed to the address associated with your My Best Buy account. Just to be sure, have you checked your Spam, Junk and Promotion folders to see if this may have been filtered out of your inbox?

If you still can't locate this, I'd like to review your purchase. I will need a little more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt) 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to you response.