Gaming Support

[UBarraza]

My brother recently bought me the plush as a gift and it was supposed to come with a code. He bought it in store and I still have the receipt. How can I get the code?

[Melissa-BBY Senior Social Media Specialist]

Hello, UBarraza,

Thanks for reaching out about the Shantae and the Seven Sirens code. It is a great gift from your brother, and though I can appreciate not getting the game code to go with the plush wouldn't be ideal. 

Typically, if the code is not printed on the purchase receipt, this would be emailed to the purchaser within 24-48 hours of the purchase. I would encourage you to have your brother check his email for the code, including in any spam, junk, or promotional mail folders. If he doesn't have it there, since he was the purchaser, we'd need him to reach out to us to try to get the code for you. He can create a new account on our forums, if he doesn't already have one, and follow the instructions in our Game Codes - Read Me First post. 

I hope this helps!

Sincerely,