06-09-2021 01:36 AM
I recently purchased the Shantae and the Seven Sirens plush; however, I have yet to receive the code for the game. It was not on my receipt, anywhere on my Best Buy account page, not even my junk mail. I contacted support but all I received was another copy of the receipt.
06-09-2021 11:21 AM
Good morning, papabearbuss,
Welcome to our forums! Getting a free game download with your purchase is a great perk, so I completely understand why you'd want to make sure you’re not missing out on your Shantae and the Seven Sirens game code.
Please know that this is a known issue that our Gaming Support team is currently working to resolve as quickly as possible. Once we have more information, I’ll follow up with you here, but in the meantime, I recommend keeping an eye on your email inbox for any updates, and I’m optimistic you’ll be receiving your code soon.