Gaming Support

[CalebH-BBY Retired: Social Media Specialist]

Hello there, Brent!!

Thank you for joining our online community and for writing to us about this. Not receiving your game code with the purchase is certainly frustrating, so I understand wanting to reach out and get it resolved. 

Please note that this is a known issue that our Gaming Support teams are currently working to resolve as quickly as possible. For right now, I can dig into this and see what can be done. I see that you sent over a Private Message, so I will respond there shortly and we can get started!

Best,

[ZerotheWanderer]

I recently picked one up as well and have yet to get a code. I bought it this past Saturday or Sunday and was told by the manager that BB's systems take 24 hours to distribute codes to keep the employees from stealing them. Well, it's been over 72. Going back up to the store to see what they can do there or to see if it can be resolved here in the forums.

[Melissa-BBY Senior Social Media Specialist]

Hello, ZerotheWanderer,

Thanks for reaching out about your Shantae and the Seven Sirens game code. I can understand not getting the code after this long would not be ideal, as I'd be eagerly waiting to play it. 

I'm not sure why it was explained that way about why it can take 24-hours to receive the code, as this is typically just related to the system processing the codes and the time it can take for the email providers to transmit the email. That said, 72-hours does sound like there may be something going on with the code. I'd be happy to look into this with you. 

Can you please send me a private message with your full name, phone number, email address, and either the Customer Service Pin Number from your store purchase receipt, or the order number if it was purchased online? To send me a message, you can use the button in my signature below. 

Sincerely,

[ZerotheWanderer]

I went back to the store earlier today and from the new receipt, it looks like they returned it, sold it again, and just rung me out a digital confirmation code for the game separately, so I got my copy up and running, thank you though.

[Melissa-BBY Senior Social Media Specialist]

Hi again, ZerotheWanderer,

I'm glad to see that you were able to get a resolution at the store. I hope that you're enjoying the new game. If you should have any further questions or need additional assistance, feel free to post again. 

Best Wishes,

[Dongapilla]

I recently purchased a new copy of the Best Buy exclusive, "Shantae and the Seven Sirens New Game Plush" edition and unfortunately I did not receive a code for the game on my receipt as stated on the box and the website or within an email after my purchase. I contacted 1-800-BESTBUY regarding the missing code and was told there is an error in the system that generates the code. I wasn’t provided any timeline for the solution. If this is a known issue, why is Best Buy still selling under false pretense?

[Jimmy-BBY]

Hey, Dongapilla,

I see that you have already sent us a Private Message. We will talk further there.

[Sgeslani]

Hello. I have the same issue. I recently purchased the Shantae and the Seven Sirens Nintendo Switch Game and Plush bundle. The Best Buy cashier said that I would be receiving an email from Best Buy for the game download code. It’s been 5 days since I made the purchase and I still have not received that email with the download code. I also checked my junk/spam folder. There’s no code in my order receipt or Best Buy account either. Please advise. Thank you!

[LisaF-BBY Social Media Specialist]

Hello, Sgeslani,

Welcome to our online community!

I’m sure you were looking forward to playing this game, and we appreciate you choosing Best Buy for your gaming pleasures. I would want to take advantage of the full game, so I understand why you are seeking assistance in getting your codes. So that I can assist you, I would need some a little more information. Please send a Private Message including your full name, email address, phone number and purchase information if you have it. I’d be happy to see what I can do to help.

Please use the blue button to the right of my signature to send a Private Message.

I look forward to assisting you.

Regards,

[Sirensong]

Hi, I'm having a similar issue with other items in the same product line. Would it be easier to call support or would I be able to send a direct message as well?