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Posts: 5
Registered: ‎12-07-2018
Accepted Solution

Sent Standard Edition of Monster Hunter instead of Deluxe, UGH!

I preordered the Deluxe edition of Monster Hunter Ride, but open the package to see the standard edition. I contacted support THREE times (the first two agents resent the pre-order bonus code email, which is a different thing?) and was told that they are out of stock for the Deluxe edition. This is annoying since I PRE-ORDERED it? But I said I'm okay with keeping the standard version, just refund the $10 difference, but they say THEY CAN'T?? They want me to go to a store in person to try to sort this out, which is a huge waste of my time and, you know, COVID! This is ridiculous!

 

tl;dr - Best Buy sent me the wrong version of Monster Hunter, doesn't have the right version in stock, and stole $10 from me. Look elsewhere for pre-orders, gamers.

Posts: 1,704
Topics: 89
Kudos: 278
Solutions: 81
Registered: ‎11-23-2018

Re: Sent Standard Edition of Monster Hunter instead of Deluxe, UGH!

Hello, videogameguy222!

 

Thank you for posting on our forum for support with this order issue you've experienced. I hate to hear you received the wrong edition of your Monster Hunter purchase, and I can understand wanting to get assistance with this moving forward. I'm happy to provide any help that I can now with this.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

 

 

Allison|Social Media Specialist | Best Buy® Corporate
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