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New Member
Posts: 1
Registered: ‎12-31-2022

Second time this week that i’ve dealt with close to half a day.

Gotta love the part two of attempting to purchase the ea play gift cards to use on fifa.

 

But im here for a reasong so you know i'm still stuck without having these same digital cards. My order has been receiver, paid for both times, and then I wait hours for a code that never arrives. It not only is frustrating but makes me lose any incentive/hope for a fast process.

 

Normally its around 20-30mins scan and go,but recently waits habe exceeded 6+ hours and we are on hour 8 of waiting now. To say annoyed is an understatement.

Posts: 119
Topics: 1
Kudos: 12
Solutions: 8
Registered: ‎11-24-2021

Re: Second time this week that i’ve dealt with close to half a day.

Hi, blackcm1,

 

Welcome to our Best Buy Community Forums.

 

Digital gift cards are suppose to offer a convenience and not cause frustration. Therefore, I can understand your disappointment and the need to reach out on this platform. If you would like me to take a look at your order or document your experience and feedback in our corporate system, simply send a private message with your full name, phone number, email address and order/receipt information.

 

Sincerely,

 

Tina|Social Media Specialist | Best Buy® Corporate
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