Gaming Support

[batmanshady]

Hi,

I pre-ordered the Scarlet Nexus for PS5 before they updated it with the two bonuses. Will I still get the pre-order bonus? I haven’t seen anything in my email and it’s shipped and on its way to me.

Thank you!

[Allison-BBY Social Media Specialist]

Hi, batmanshady!

Thanks for reaching back out to us on our forum for support. I'm sure you've been looking forward to receiving your SCARLET NEXUS game, and I can understand wanting to check in on the offered bonuses for this pre-order. While these typically should add to all existing pre-orders, I'd like to take a closer look at your order so I can provide further information.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,

[batmanshady]

Thanks! I’ve sent you a PM.

[Allison-BBY Social Media Specialist]

Got it! I appreciate the heads up.

I have located your private message and will be following up shortly.

Happy to help,