03-26-2019 08:58 AM
To whom this may concern:
On Jan. 29, 2019 I pre-ordered Dragon Marked for Death [Nintendo Switch] which was released today. Typically, I receive my pre-orders by the day of release; however, in this case, it appears highly unlikely. On Best Buy, the order status says shipped (and therefore charged on my credit card). On UPS, it only states that the order was initiated on Friday Mar. 22, 2019 and that it is "Processed: Ready for UPS." There has been no update since then and today is the release date. Can some figure out if my order was truly shipped? If not, what steps can we take for me to have the item in-hand today? Feel free to message me for further details. Thank you!
03-26-2019 10:55 AM
Welcome back to the forums. I’m sorry to hear that the game you ordered isn’t having its tracking data updated.
We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment this delay has caused, and be sure to keep an eye on your inbox and order status page for further updates.
Please also keep an eye on your mailbox, as sometimes the tracking data simply doesn’t update but the package is on its way.
If you don’t have that package by tomorrow, please send me a private message with your name, email address, and phone number, along with the order number. You can send that private message by using the link in my signature.
Once I have all of that, I’ll check the order out and see if I can get you an update. I won’t be able to do anything on it until tomorrow, however, so please hold off on sending that message until then.