03-17-2021 07:06 PM
03-17-2021 08:35 PM
You can keep the steelbook or "Freebie" but you would have a deduction in your refund for the value of the item.
03-18-2021 02:34 PM
Good afternoon, BrandoBoySP,
Thank you for stopping by our community forums. I know that steel books make a great additional to every collection so I can certainly understand trying to get one of these. I'm glad to hear you were able to grab one! I would be happy to provide soem more details about out Return & Exchange Promise and what options you may have moving forward.
As you mentioned, you may receive a charge when returning bundled and free items. Because your previous order is no longer within our Return & Exchange Promise, we would be unable to return your original order while maintaining your current order.
I hope I was able to clarify this for you. Please let me know if you have more questions I can help with!
03-19-2021 09:18 AM
If you picked it up on February 23 you would be outside of the return period at this time. And if you opened the game it cannot be returned.